Disclaimer
At Injectaproof, we take great care in securely packing and dispatching all orders. Once your goods have been collected by the courier or postal service, responsibility for safe and timely delivery lies with the delivery company.
We cannot be held liable for delays, loss or damage that occurs in transit after dispatch. Any claims for missing or damaged parcels must be made directly with the courier using their claims process.
To assist with this, we will provide proof of postage and tracking details where available. Customers are strongly advised to inspect packages upon delivery and report any visible damage to the courier at the time of receipt.
If your parcel is lost or damaged in transit, please contact the courier directly. While we cannot accept financial responsibility for such issues, we will do our best to support you in resolving the matter with the courier.
By placing an order on this website, you acknowledge and accept these terms.
The carriage charge for your order is shown at the checkout stage. At this stage, you have the option to upgrade to next working day delivery. The vast majority of next working day deliveries will arrive the following day. Please note that this is not a guaranteed service and Alliance Remedial cannot accept any liability for deliveries that arrive beyond this period.
Where instructions have been given for items to be left in a safe place or at a specified location, Alliance Remedial and its courier cannot accept any responsibility for loss or damage.
Please note that Alliance Remedial cannot accept any liability if you are inconvenienced, financially or otherwise, if an order is delivered late by a third-party courier service, is not fulfilled by a third-party courier service, or arrives damaged or incorrectly.
* Delivery surcharges may apply to certain postcodes, including but not limited to:
- Aberdeen: AB31, AB33-38, AB45, AB53-56
- Falkirk: FK17-21
- Outer Hebrides: HS1-9
- Inverness: IV1-3, IV10-28, IV30-32, IV36, IV40-49, IV51-56, IV99
- Kilmarnock: KA27-28
- Kirkwall: KW1-3, KW5-17
- Paisley: PA20-38, PA41-49, PA60-78, PA80
- Perth: PH17-26, PH30-44, PH49-50
- Lerwick: ZE1-3
- Belfast: BT1-49, BT51-58, BT60-71, BT74-82, BT92-94
- Isle of Man: IM1-9, IM99
- Isle of Wight: PO30-41
- Scilly Isles: TR21-25
Returns & Exchanges
In accordance with the Consumer Contracts Regulations (Distance Selling Regulations), you have the right to cancel your order within 30 days of delivery. Please note that you are responsible for arranging and paying for the return of the goods. Items must be returned in a resaleable condition to qualify for a full refund.
Goods that are no longer required may be returned within 30 days of delivery. The purchaser is responsible for arranging and insuring the return shipment. If returned goods arrive damaged and this was not declared as the reason for the return, no refund will be issued. Special offers and product kits must be returned in full and cannot be returned in part.
Please note that bespoke or specialist products, including paints, epoxy products, tanking renders, renovating plaster and remedial chemicals, cannot be returned for a refund due to their perishable nature and storage and transportation restrictions. Please ensure you are ordering the correct products before placing your order.
At our discretion, we may accept returns outside the 30-day period.
For specialist products, we reserve the right to apply a restocking fee of up to 35% of the value of the goods, plus any shipping costs.
Our returns policy complies with the Consumer Contracts Regulations and does not apply to business-to-business (B2B) purchases or goods purchased for resale.
To request a return, please contact us via our website using the Product Returns form.
All returned goods should be sent to our head office address.
Damaged Goods
In the unlikely event that your goods arrive damaged, the courier’s delivery note must be signed “DAMAGED” for Alliance Remedial to be able to issue a refund or credit. If any items are missing from your order, Alliance Remedial must be notified within 48 hours of delivery. Unfortunately, claims received after this period cannot be accepted.
